Returns & Exchange
Returns & Exchange Policy
📦 Easy 7-day returns on unworn, unwashed items with original tags attached.
Return Conditions
- Items must be returned within 7 days of delivery
- Items must be unworn, unwashed and in original condition
- Original tags must be attached
- Original packaging should be intact where possible
Non-Returnable Items
- Sale / discounted items
- Customised or altered items
- Innerwear and accessories
- Items without original tags
How to Return
- Contact us via WhatsApp or email within 7 days of receiving your order
- Share your order number and reason for return with photos
- Our team will guide you through the return process
- Send the item back via courier to our address
- Refund or exchange will be processed within 5–7 working days
Refund Method
- Online payments: Refunded to original payment method
- COD orders: Refunded via bank transfer or JazzCash/Easypaisa
- Return shipping cost is borne by the customer unless item is defective
For any return queries, contact us at info@khadijah.pk or WhatsApp.